Returns & Exchanges

At Kain.pk, we strive to ensure complete customer satisfaction. We understand that sometimes purchases might not meet expectations, and we offer a hassle-free return and exchange policy for your convenience.

• Kain.pk offers a 7-day exchange policy for all products purchased on our website (www.kain.pk).
• Simply notify us of your intention to exchange within 3 days of delivery by filling out the online Return/Exchange Form.
• We provide FREE pick-up for customers opting for the online exchange process, typically taking 7-10 working days.

• Kain.pk offers a 7-day exchange policy for all products purchased on our website (www.kain.pk).
• Simply notify us of your intention to exchange within 3 days of delivery by filling out the online Return/Exchange Form.
• We provide FREE pick-up for customers opting for the online exchange process, typically taking 7-10 working days.

• Products must be in a saleable condition, unused, unwashed, with original tags and price labels attached, along with proof of purchase (receipt or online order confirmation email).

• Requests made outside the 7-day timeframe.
• Products damaged due to use or tampering.
• Missing items from the package (price tags, labels, original packaging, order invoice). Excess fabric or embellishments used during product shoots (unless mentioned on the website).
• Products purchased from unauthorized sellers/individuals.

• Kain.pk does not offer cash refunds except in specific situations:
• Order cancellation before shipment processing begins.
• Product found defective during quality control and removed from the order (being the only piece available).
• Refunds are processed to the original credit/debit card used for the purchase and may take up to 14 days to reflect in your account.

• Customers can cancel orders before they are processed.
• Kain.pk reserves the right to cancel orders due to stock unavailability, pricing errors, product defects discovered during quality control, or declined credit/debit card payments.

Please contact us at +92 334 3460513

We believe in transparency and aim to provide a smooth and satisfying shopping experience for all our customers.